求翻译：旅游专业实习中，前线实战及后台运营提高了我的综合能力，亲自负责旅游团队20多个，处理突发状况（车辆故障，游客健康，自然因素等）和游客投诉，获得平均每个旅行团8.1分（10分满分）的评价。是什么意思？

Travel and Tourism practice, the front-line combat and back-office operations to improve my comprehensive ability, personally responsible for more than 20 tourist groups to deal with unexpected situations (vehicle breakdown, health visitors, natural factors, etc.) and complaints from tourists, tour

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Tourism in professional practice, frontline combat and background operation improves my overall ability, personally responsible for tour groups over more than 20 process the sudden outbreak promptly (vehicle failure, health visitors, natural factors, and so on) and tourist complaint, get the average

Travel and Tourism practice, the front-line combat and back-office operations to improve my comprehensive ability, personally responsible for more than 20 tourist groups to deal with unexpected situations (vehicle breakdown, health visitors, natural factors, etc.) and complaints from tourists, tour